Which of the following describes 'active listening'?

Active listening is defined as the process of receiving and responding to both spoken and non-verbal messages, which is accurately captured in the choice selected. This skill goes beyond merely hearing words; it involves fully engaging with the speaker. Active listeners focus on the content of the message, as well as the tone, facial expressions, and body language of the speaker, allowing for a deeper understanding of the communication taking place. This enhances the effectiveness of the conversation and builds rapport.

By utilizing active listening, individuals not only show respect and consideration for the speaker but also increase their chances of retaining information and responding appropriately. This technique is particularly important in situations where clear communication is essential, such as teamwork, conflict resolution, and leadership interactions.